Responsible Gaming
Gaming Should Be Entertainment
At Cascade Gardens Pymble, we believe that online pokies and casino gaming should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. While gaming can be enjoyable, it's important to play responsibly and within your means.
Remember: The house always has an edge. Only gamble with money you can afford to lose.
Age Verification
In Australia, you must be 18 years of age or older to participate in online gambling and pokies. We take age verification seriously and do not permit access to our services by anyone under the legal gambling age.
If you are under 18, please do not use this website.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Check yourself against these warning signs:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money you've lost
- Feeling anxious or irritable when trying to reduce gambling
- Hiding or downplaying your gambling activity from family or friends
- Using gambling to escape stress, anxiety, or depression
- Neglecting work, school, family, or hobbies because of gambling
- Borrowing money to gamble or pay gambling debts
- Lying about the amount of time or money spent gambling
- Needing to gamble with larger amounts to get the same excitement
- Failed attempts to cut down or stop gambling
If you recognise any of these signs in yourself or someone you know, it's time to seek help.
Self-Help Tools & Controls
We encourage all players to use the following tools to help maintain control over their gaming:
- Deposit Limits: Set a maximum amount you're willing to deposit over a specific period (daily, weekly, or monthly)
- Loss Limits: Set a limit on the amount of money you're willing to lose before you stop playing
- Reality Checks: Enable notifications that remind you how long you've been playing
- Session Time Limits: Set an automatic logout time to prevent extended gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing gaming services if you feel out of control
These tools are available to all players and can be activated through your account settings at any time.
Support Organisations & Resources
If you or someone you know is struggling with problem gambling, please reach out to one of these trusted organisations:
Australia
- Gambling Help Online — Free, confidential online counselling and support service
www.gamblinghelponline.org.au
1800 858 858 (free call) - Gambler's Help — Telephone and face-to-face counselling across Victoria
1800 858 858
United Kingdom
- GamCare — Free, confidential support and information
www.gamcare.org.uk - GamStop — National self-exclusion scheme for online gambling
www.gamstop.co.uk
Canada
- Responsible Gambling Council — Evidence-based resources and support
www.responsiblegambling.org
United States
- National Council on Problem Gambling — Crisis helpline and resources
www.ncpgambling.org
1-800-522-4700 (confidential helpline)
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) — Federal Centre for Health Education
Free helpline and counselling services available
Get Help Today
If you believe you have a problem with gambling, please don't hesitate to reach out to one of the support organisations listed above. Help is available, confidential, and free.
Your wellbeing is important to us. If you need to take a break, we're here to support that decision.